You and the Orthodontists

At the first visit to Dr. Pocock and/or Dr. Kanani your medical and dental history will be reviewed, a thorough orthodontic examination will be performed and digital photographs will be taken. Dr. Pocock and/or Dr. Kanani will outline their initial diagnosis and treatment plan, discuss any concerns or questions you may have, and give you a fee estimate.

Records

At your second visit, full diagnostic records will be taken including X-rays, and a set of plaster study cast mounted on an artificial jaw. This information is used to plan a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

Consultation

After Dr. Pocock and/or Dr. Kanani has evaluated records we discuss your treatment with you in detail, including the cost for your particular case.

Regular appointments

The appointment when you get your appliances (braces, expanders, etc.) usually takes from one to two hours. You'll then see us at regular intervals 4 to 8 weeks apart for an adjustment that takes 15 to 30 minutes. Our regular office hours for Surrey are Monday to Thursday from 7:30 AM to 4:30 PM and for North Vancouver, Wednesday to Fridays 7:30 AM to 4:30 PM. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only in an emergency. It is difficult to reschedule you since most of our appointments are made 4 to 8 weeks in advance

In spite of the fact that a growing number of our patients are adults, we still have the majority of our clientele being of school age. In order to be as fair as possible to everyone and to try and ensure that children miss the least amount of school, we organize our workdays in the following manner. Adjustment appointments are usually short and therefore are primarily offered before and after school, longer appointments (of which there are far less) are arranged mostly during school hours.  Early morning appointment also work well for working adults.

Fees

The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. If you have orthodontic insurances, please bring your insurance information with you and we can advise you maximizing your orthodontic insurance benefits for yourself or your child.

Convenient Payment Options

Orthodontic treatment is an excellent investment in an individual’s dental and social well being. Financial considerations should not be an obstacle to obtaining this important health service. Being sensitive to the fact that people have different needs in fulfilling their financial obligations, we are providing the following convenient payment options.

1. If full payment is made at the onset of treatment we will offer a courtesy fee discount.
2. A down payment followed by monthly payments is offered with no interest, usually over 12 to 20 months.
3. A courtesy fee discount is always offered when more than one member of the family begins treatment
4. For your convenience we accept Interac, post-dated cheques, Visa, and Mastercard